Shaikh Muhammad Fakhre Alam, et al. “SUSTAINABLE BANKING PRACTICES AND CUSTOMER SATISFACTION: THE MEDIATING ROLE OF SERVICE QUALITY, TRUST, AND PRIVACY”. Journal of Management Science Research Review, vol. 5, no. 1, Mar. 2026, pp. 2443-71, https://www.jmsrr.com/index.php/Journal/article/view/503.