Mediating Influence of Emotional Intelligence in Between Psychological Capital and Employee Performance: A Study on Medical Institutes of Khyber Pakhtunkhwa

Abstract

In modern workplace psychology, it is critical to comprehend the complex processes influencing worker performance. The relationship between Psychological Capital (PsyCap), Emotional Intelligence (EI), and employee performance within the healthcare organizations of Khyber Pakhtunkhwa, Pakistan, is examined in the present investigation. Although PsyCap and EI have been shown to affect work-related consequences, little research has been done on how they mediate in the context of hospitals, especially in Pakistan. Utilizing a positivist empirical methodology, information was obtained from 298 doctors and paramedics working in healthcare institutions. The analysis used in the paper included structural equation modeling (SEM) via a parallel mediation framework. The results show a strong positive link between employee performance, EI, and PsyCap. Furthermore, the EI mediates the link between PsyCap and performance. In addition, the study highlights the significance of specialized HR methods that are in line with the organizational and cultural quirks of the area to improve worker performance and general well-being within healthcare institutions of Pakistan.

Keywords: Psychological Capital, Employee Performance, SEM.